Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
2. Product Questions
What size should I order?
Crochet Rings: Designed for maximum comfort during your crochet sessions, our Crochet Rings feature full adjustability to fit any finger size
Light Up Crochet hooks: you can choose from 11 different head sizes, making it easy to find the one you need. Switching them out is simple and quick.
What is the material of this product?
The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.
How do I care for this product?
Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.
Crochet Hooks: How bright is the light?
You can select from two brightness levels. The higher setting is ideal for working in total darkness, providing clear visibility for all your tasks.
3. Payment Questions
What payment methods do you accept?
We provide a secure payment system and accept PayPal and major credit cards. Local currency option is available for international customers.
Do you offer installment payment options?
Currently, we do not provide installment payment options. However, we recommend checking with your preferred payment provider, as they may offer financing solutions that can help with your purchase.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location.
These are our estimates:
United States 10-15 business days
Canada 9-18 business days
Europe 10-15 business days
South America 15-20 business days
Australia 10-15 business days
*This doesn't include our 1-3 day processing time.
Still have questions? Please contact us at info@hiiyarn.com and we will do our best to help you.
For additional information, please refer to our shipping policy for more details.
